![]() ![]() I then explained but I did not request for that username to start off with! I asked to cancel my upgraded license and refund my money (not that I care about that small amount but it is the principal). They responded back after a week to tell me that once a username has been issued, it cannot be changed. I contacted them to change my username into a nickname. Without asking me, the company created a username on my behalf by using my surname and an automatically generated password. ![]() I liked what the program offered to improve my SSD so I went ahead and paid a small fee which is only 12 USD just to support the company in order to receive a slightly enhanced version of the program. I downloaded a program called SSD Fresh which is a free program. Thanks to the Abelssoft staff.Īppalling customer service! STAY AWAY from this company! I have always considered Abelssoft a serious company, but now.? February 6 update: The problem has been solved. I really don't know what to do anymore and, more importantly, I don't know what to think. To sum up, up to now I have spent 29.95 euros for the programme and 4.95 euros for support and have not received any of them. I described the problem one more time, but again I wasn't contacted. As a last step, on 25 January I tried Premium Support at a cost of 4.95 euros. Following the procedure, I then tried to contact customer service, without success. I also tried to reset my password, but again I did not receive an email response. As a former Abelssoft customer, I tried to access the customer section, without success. At the email address I provided during purchase I didn't receive any communication regarding my purchase. I purchased from Abelssoft on 22 January the SSD Fresh programme with payment via PayPal. Problems with the purchase of Abelssoft SSD Fresh ![]()
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